We provide customers with relevant and accurate information online – descriptions, specifications and price. We also guarantee to deliver genuine and unused item(s). Under normal circumstances, we expect NO EXCHANGE, NO RETURN OR REFUND of any items purchased. However, we will look into it case by case basis if any of the stated guidelines below occurred. The company has the final decision on any such request.
1. Factory Defect Products
Any factory defect shall be reported within 14 days from the date of invoice.
2. Requesting Return Authorizations
Return Authorization (RMA) Numbers may be obtained by written request to [email protected]. RMA numbers ensure that returned products will be properly credited to the Customer's account. Products returned without authorization numbers will be returned to the customer. Please be prepared to provide related invoice information when requesting for return authorizations.
3. Incorrect Product Shipped
Tenryu will promptly provide Returned Material Authorization Numbers for incorrect parts, see item 1 & 2. We request that you provide a copy of your original purchase order. Product must be returned with original packaging and labelling for our investigation and processing. Your account will be credited when product returns are received and verified by our Receiving Department.
4. Shipping Damage
If you receive damaged product, please report the damage to the carrier at the time of receipt. Please contact us immediately with details of the damage, preferably with photos showing the damages.
5. No Return Requests due to Customer's Errors
6. Special Offers items cannot be returned. Before returning any item(s), please email to [email protected]